How do I tell the time?!
CLOAK is an hour hand only watch, and the whole face acts as the hour hand. As time passes the whole face turns and the indicator on it is used to tell the time. The big markings on the bezel show hours, and the small markings show 15 minute intervals. You can read the time from where the indicator is positioned relative to these markings. See our instructions video for more detail.
How do I change the time?
Pull the crown out until it clicks. Turn the crown to set the time, and push back in. Important: the final movement when setting the time should be in the clockwise direction. See our instructions video for more detail.
How do I change the face and bezel?
Click the bezel counterclockwise twice, and pull up to remove it. Lift the face out and replace with a different one. Replace the bezel and click twice clockwise to lock in place. See our instructions video for more detail.
How do I change the strap?
Pull the quick release lever towards the middle of the strap to release it. Remove the strap and replace with a different one. See our instructions video for more detail.
How do I change the mesh strap length?
There is a metal flap under the main clasp which you need to lever up. This will allow you to slide the clasp to the required position for your wrist size. Once in the correct position, press the lever back down again to lock it. Here is a video showing this process.
Is the CLOAK watch water resistant?
The CLOAK watch has 5 atm water resistance. However, the faces are made of natural materials and may be visually damaged by exposure to water. All faces have a protective finish but we still recommend keeping them as dry as possible. Splashes (rain, washing hands) are OK but immersion (shower, swimming) should be avoided. If the watch does get wet, remove the face and bezel and dry well.
The face isn’t turning as smoothly as it used to?
Remove the face and bezel. Clean the top of the body with a cloth to remove any dust or dirt, particularly around the pivot. Clean the underside of the face and check there is no dirt or debris in the bearing hole.
How long should my battery last?
Your battery should last around 18 months but this can vary depending on use. You can extend the battery life by pulling the crown out to enable battery saver mode if not wearing the watch for a long period. If the face is prevented from turning (things piled on top of it, for example) this will reduce the battery life.
How do I change the battery?
Please do not try to change the battery yourself as this may void your warranty. Any reputable watch repair shop should be able to undertake the replacement of the battery for a nominal fee. Alternatively bring your watch to our studio and we will replace the battery for free. The battery used is a Renata 371.
What size is the CLOAK watch?
Our watch is 40mm diameter and 9mm thick. The strap is 18mm wide.
How should I look after my leather strap?
Contact with water will reduce the life of your leather strap, as will perspiration and sunlight to a lesser degree. Avoid bending sharply when putting on. Applying leather conditioner, such as Fiebings Mink Oil, occasionally will help prolong the life of your strap.
How long should my strap last?
For leather straps this is a question of taste really. Natural vegetable tanned leather ages beautifully, developing a rich colour and surface texture that you don’t get with chrome leathers. The older it gets the heavier this will be. If you like a fairly fresh looking strap you may want to replace it after 9 - 12 months, if not you might think it keeps getting better for years. Mesh straps should last 2-3 years.
My order is incorrect or damaged, who should I contact?
Please email us: firstname.lastname@example.org
Where is my order?
All orders are shipped with Royal Mail tracked and signed services. Details of your order’s progress can be found by using the tracking number sent in your order confirmation. International shipments may be passed to a local shipping partner once they enter your country, so please contact them not Royal Mail. If you can’t find the information you need, please email us: email@example.com
What warranty do you provide?
We provide a 1 year warranty valid from the date of purchase, full details can be found here.